Your customers are worried about ransomware – what will you tell them?

JD Helms

Ransomware is now a household name, and there’s no going back. Even though cybercriminals have been using ransomware for years now, it wasn’t until the global Wanna Cry attack that awareness reached critical mass. As you know, on May 11th, Wanna Cry struck businesses in the UK, and over the following few days, spread across more than 150 countries, taking thousands of businesses offline.

Because of this high-profile incident, it’s more likely than ever that your end users will ask you how you’re protecting them against the next Wanna Cry. What will you tell them?

Luckily, as a CloudJumper partner, you’ve got a good answer; let’s pretend one of your customers calls you today…

Customer: “Hi, I saw on the news last night that there’s possibly going to be another Wanna Cry attack. Is my business safe?”

You: “Absolutely, you’ve got nothing to worry about. The first Wanna Cry incident occurred because businesses failed to keep their systems up to date with the latest security patches, which left them vulnerable to a flaw that the cybercriminals exploited. However, we, and our partners CloudJumper, are always sure to install vital patches as they’re released in order to keep you safe.”

Customer: “But by now I’m sure everyone’s done that, so the next time it won’t come down to a security patch, right?”

You: “While we can’t say for sure what the next big malware attack will rely on, we’ve taken extensive precautions to keep you protected. Thanks to robust administrator controls, we’re able to prevent your staff members from unknowingly installing or running any kind of dangerous malware, as is often the case with ransomware like Wanna Cry.”

Customer: “But what if it gets in another way? Even just as a hypothetical, what would we do if we got hit? Would we have to pay the ransom?”

You: “Certainly not. In the rare case that ransomware penetrated your systems, we have comprehensive, isolated backups of all your data that we can use to restore your systems the same day, simple as that.”

And then, with your customer reassured, you could move the conversation on to other opportunities to address concerns, answer questions, upsell or maybe even chat about the kids. In the end, it’s crucial that your customers trust you – CloudJumper is proud to provide nWorkSpace, its secure Workspace as a Service platform that makes it possible for them to do just that.

If you have any questions about how CloudJumper helps to protect your end users, don’t hesitate to get in touch with us right away at hello@cloudjumper.com or (844) 645-6789.  Follow us on social media: Twitter | Facebook | LinkedIn

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