- Why should we migrate to Office 365?
Office 365 is a substantially better service than you’re receiving today, delivering larger mailboxes, allowing significantly larger attachments and – best of all – saving you up to 60%.
- Why do we NEED to migrate to Office 365?
Based on the improved service itself, the increase in Customer satisfaction rate and the overall feedback from Customers, CloudJumper has hit a point where we will be sunsetting our Hosted Exchange solution. If you don’t migrate your services to Office 365 by August 31st, 2016 we will ship you a hard drive with your data so that you can find another email solution.
- This sounds great – how do I get started?
Yes, it does! CloudJumper will provide Migration Specialists that can walk through the migration process and timing with you.
- Can I see the updated email solution before migrating?
Yes! The team at CloudJumper is currently using Office 365 solution, so your Migration Specialist can show you what using Office 365 looks like. Rest assured that email powered by Office 365 works the same way your email does today – it’s simply powered by Microsoft’s latest and greatest solution.
- When I set a date for migration, what happens next?
We have a very detailed migration process to make sure your needs are met during the transition. Your Migration Specialist will walk you through each step that is required.
- How long does it take to migrate data?
Once some target dates are defined, CloudJumper performs an initial migration of data that does not affect existing email Users in any way. Once we reach the final cutover date, CloudJumper will migrate all remaining data and Users will connect to their new mailbox powered by Office 365.
- What devices can I access my Office 365 email from?
Users can connect to their email from Windows and Mac machines as well as iOS and Android devices. In short, if you can connect to email from a device, you can access your Office 365 email from that device.
- How do I connect my new email account on older versions of Office or Outlook (2010, 2007)?
See Step 2 of Microsoft’s simple instructions here
Can you teach me how to use email or features in Microsoft services?
Sorry but no. We just provide the mailboxes here.
Updating DNS and TXT Records.
- What is DNS?
DNS stands for Domain Name Server. In short, it’s the server that handles all the messages that are directed at your company’s domain, which is whatever comes after @ in your email address.
- What is a TXT record?
TXT records do a lot of things. In this case, it’s a simple set of characters that tell the new server that will be handling your email that it’s allowed to make and use addresses ending in your domain (whatever comes after @ in your email address).
- How do I change DNS records?
DNS record changes sound pretty complicated, but they aren’t. They are usually managed by the company that also hosts your company’s website. Though it differs slightly from one hosting company to the next, guides to changing this are easily found with a quick web search. For the most part, it’s as simple as logging in to your hosting service, a few clicks to navigate to the right page, and filling out 3 text boxes with the values we’ll give you.
- How do I determine who my website?
Usually the host is the same as the “registrar” and that can be found using a tool called a whois search. There are many sites that do whois searches. Search the web for whois, and then use one of those sites to search for your domain.
- When do I update my TXT records?
CloudJumper’s Migration Specialists will send you the updated TXT records to use and will discuss and plan the timing of the TXT record cutover with you.
- How do I set up the new email accounts on my computer? My employees have email on their phones – what do I do about this?
We have guides that outline how to set up the new accounts on your PC, Windows Phone, Android Phone, and iPhone. We always send these out when we send the new passwords, but can easily send them to you ahead of time so you can review them.