Finding dependable cloud vendors is vital to the success of your business and your reputation as a Managed Service Provider. Below is a check-list of questions to ask during the evaluation and sales process.
Does the Vendor Understand Industry Regulations?
Every reputable vendor will be able to tell you their expected uptime and how often they perform backups. What you really want to know is if they understand industry regulations like HIPAA for your healthcare clients and PCI compliance for your financial services clients.
A vendor who isn’t up to speed on industry regulations may leave your clients in a vulnerable state.
What Tier Does their Data Center Fall Into?
There are four possible tiers that a data center can fall into:
- Tier I: Basic Capacity
- Tier II: Redundant Capacity Components
- Tier III: Concurrently Maintainable
- Tier IV: Fault Tolerance
The further you move up in tiers the less likely downtime or interruptions in service will occur for your clients. Most cloud vendors use Tier III data centers, but the very best will have invested in Tier IV data centers to ensure every possible downtime protection is in place for your clients.
Here at CloudJumper we use Tier IV gold certified data centers that meet the following criteria:
- SSAE-16 Type II
- TIA 942 Class 4
- PCI DSS
- and Sarbanes-Oxley certified
Ask the cloud vendor which tier their data centers fall into and be wary of any that won’t invest in Tier IV data centers. This can be a sign that the vendor isn’t concerned about downtime despite the fact that any downtime can mean lost revenue for your clients (and a giant headache for you).
What Security Measures are in Place?
When it comes to selecting a cloud vendor, it’s important to ask what security and backup measures are in place to protect your client’s data. In too many instances cloud vendors are happy to follow the sentiment, “if it ain’t broke, don’t fix it.”
Unfortunately this means security patches and updates are only installed when an issue arises. This puts your clients at serious risk for data theft and other vulnerabilities. The cloud is inherently more secure than on-premise servers IF the right security measures are put into practice by vendors and their data centers.
Here at CloudJumper, we perform 7 daily and 5 weekly backups and offer custom configurations. In addition to data backup, we also offer spam filtering, virus protection, data theft protection, disaster recovery and a 99.9% uptime guarantee.
Every day I read horror stories in the news about data theft and I’m sure you do too. Don’t settle for anything less than the best security measures.
What Customer Support Services are in Place?
Some cloud providers go silent after the sales process has completed. You’ll have to submit online support tickets if you experience any issues and then hope for a timely response.
This type of customer support from your vendor is unacceptable when you have clients that need concrete answers from you. That’s why the best cloud vendors are there for you 24/7 with live support.
Here at Cloud Jumper our phone number is listed right on our website for you to call anytime or you can submit the contact form and someone will get back to you right away. Additionally we offer app downloads, user guides and how-to videos if you prefer self-help support.
Look for a support section on a vendor’s website and also be sure that their support phone number is clearly listed. The last thing you or your client wants to feel is unsupported in a time of need.
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