No matter how big or small, every MSP is trying to build loyalty with their customers – allow us to help.
As important as it is for your business to get new customers on a regular basis, it’s even more important to ensure they stay your customers. It’s not uncommon for a customer to shop around and try out a few different options before settling on the MSP they’ll stay with for good, which is why that first few months of service is so vital. Do you know how to keep your customers “sticky”?
One way is with the cloud! As a relatively new technology with a seemingly endless number of features, cloud computing solutions for small businesses have become an expected part of today’s IT.
The reality is that in the MSP business, you’re facing thousands of potential competitors; but when it comes to the cloud? You deal with a small fraction of that competition when you pivot your MSP to Cloud Services Provision.
Allow us to help.
CloudJumper is proud to offer MSPs like you our Cloud Workspace® Workspace as a Service (WaaS) cloud solution to help keep your customers sticky. We enjoy a customer retention rate of over 98%, and our average customer has been with us for 6.1 years on month to month agreements. The fact is that any attrition is almost exclusively due to business-related events – going out of business, acquisition by another business, etc.
So how do we keep customers so sticky? By offering both our MSP partners and their End Customers a range of key benefits:
Benefits for You
By the very nature of a WaaS solution, your MSP will enjoy better control and management of your customers’ services, ensuring they’re getting what they need while simultaneously keeping competitors at bay:
Benefits for Your End Customer
Beyond all the benefits we’ve covered so far, Cloud Workspace® offers a key bonus for both you and your customers: reduced inflection points.
With an on-premise solution, every time that hardware or software reaches end of life, it’s another opportunity for your customer to consider a different solution or another MSP. As you get closer to a hardware refresh, your customers may start looking for free trials and promotions to try out a competitor’s service.
On the customer side, this is all just a further disruption to their business. Every few years they have to get their hardware replaced, which takes time and money, which they’d rather devote to their actual business.
Cloud Workspace® solves both these problems by eliminating the need for on-premise projects, which means fewer opportunities for your customers to consider the competition and less interruption to their business in general.
Keep your clients sticky – reach out to CloudJumper, the industry-leading cloud computing solutions provider, right away by calling email@example.com or (844) 645-6789 to get started with our Cloud Workspace® solution.