Tax day wasn’t just a bad day for those filing their taxes. The IRS also had their share of stress when their online filing site crashed hours before the deadline. If they had had CloudJumper and our Cloud Workspace® solution on their side, it never would have happened.
Nobody enjoys tax day – including, this year, the IRS, apparently.
April 15th is a noteworthy day in any tax-paying adult’s calendar. The holidays are long gone but summer isn’t quite here yet. Spring may have just sprung but whatever joy that may bring you is overshadowed by the 15th – TAX DAY.
This year, despite how much Americans may rue the day (falling on April 17th because of the calendar) they still did their due diligence and attempted to file their taxes on the last day before the deadline. There was just one problem though – the part of the IRS’ online site for filing taxes that’s responsible for letting filers wire money? It crashed.
In a vacuum, something like this comes down to simple resource allocation and management, a concept that most entry-level IT technicians understand. If you have a given number of users on a system, you need the resources (CPU, RAM, etc.) to match it, simple as that.
What’s often the difficult part of resource allocation and management is that it requires you to predict when you would have your peak load. For some businesses this isn’t necessarily easy to do, especially if they serve a large and varied user-base.
On the other hand, you have the IRS. There’s no doubt they have the potential resources to work with, should they need them. Now, if only there was a way for them to predict when their peak load would be. You know, when the most people would be trying to use their website. Say, as an exercise, if they had to pinpoint even a single day out of the whole year when their online filing service would need to be prepared for a massive influx of users, do you think they could figure it out?
The rush of tax-filers hitting their site all at once promptly crashed a few key parts of it, leaving thousands without the ability to get their taxes filed by the end of the day. And while it may be easy (and, if we’re honest, a little satisfying) to poke fun at the IRS, this kind of crash happens to businesses of all types all year long, either because they don’t have the skill on hand to properly allocate and manage their resources to suit the needs of their users, or they don’t have the right solution to handle it for them.
Of course, this isn’t the first time that the government has had trouble handling the load placed on their systems. Remember the launch of Obamacare’s online ordering site? At the end of its first day live, only six users had been able to properly register for it. While the causes for that site’s failure are numerous, one of the key issues was that it was not prepared to handle the number of users that were projected for the first day.
The fact is that if the IRS had had CloudJumper on their side, they wouldn’t have had this issue. As a part of how we deliver Cloud Workspace® to our clients, we monitor networks in real-time to track the load placed on their systems and dynamically allocate resources (CPU, RAM, bandwidth, etc.) as needed to help them avoid a system crash.
Furthermore, the latest version of our Cloud Workspace Management Suite (CWMS version 5.2) offers a number of methods by which to accurately and effectively allocate resources. If you know when your peak load will occur (as the IRS should have), you can use CWMS to schedule resource allocation to change as needed.
On the other hand, CWMS offers machine learning functionality, which observes the servers and allocates resources in real-time to meet the changing needs based on more users. All of this occurs automatically, without the need for an on-staff technician to execute any tasks.
This is just one of the many ways that we at CloudJumper look out for you and your End Customers. Whether it’s a small business, or (in theory) the government agency responsible for the collection taxes and administration of the Internal Revenue Code, our solutions and team of cloud experts keep your End Customers’ business running no matter how busy it gets and we help you build your business in the cloud.
Don’t make the same mistake that the IRS did – reach out to the CloudJumper team, the industry-leading cloud workspace solutions experts, by calling (844) 645-6789 or sending an email to firstname.lastname@example.org to get started with our Cloud Workspace® solution. Follow us on social media: Twitter | Facebook | LinkedIn