An MSP Customer Success Story
When G&D Surgical & Drug Company needed a modernization strategy, they reached out to their trusted advisor, Raffi Jamgotchian, President of Triada Networks a Managed Service Provider (MSP) in the greater NYC metro area. G&D Surgical is a 3rd generation family owned business serving the local Englewood, New Jersey community for more than 68 years. They service surgical centers, rehab facilities, physicians, medical students and the public.
The coronavirus pandemic has created high demand for medical supplies. Small businesses, like G&D, are more important to their local community than ever before. They are on the front lines serving customers, institutions and our first responders. Although medical supply businesses, like G&D, are considered ‘essential’ during the pandemic, their retail component had to cease. They had to unexpectedly pivot to shipping supplies or delivering locally. Fortunately, the mobility benefits they’ve gained, with a remote desktop solution built on the Microsoft Azure cloud, has empowered G&D to continue to serve the community.
G&D reached out to Triada Networks, pre-pandemic, with a need to modernize. However, G&D’s lack of a modern infrastructure was only one of the risks that Triada identified. Raffi’s expertise from his earlier days in the New York City (NYC) area working as an I.T. Director and a cybersecurity expert for a financial giant in Manhattan taught him how to access risk. Greater New York/New Jersey regional disasters including the events of 9/11, large blackouts in New York City in 2003 and 2019, and Hurricane Sandy in 2012 taught him that business continuity doesn’t end with simple business data backups. If end users can’t connect to their applications and be productive, the business sits idly while competitors fulfill orders previously destined for your business.
“BUSINESS CONTINUITY DOESN’T END WITH SIMPLE BUSINESS DATA BACKUPS. IF END USERS CAN’T CONNECT TO THEIR APPLICATIONS AND BE PRODUCTIVE, THE BUSINESS SITS IDLY WHILE COMPETITORS FULFILL ORDERS”
Raffi’s former financial firm employer was prepared for the regional disasters that beset the NY/NJ areas over the last 20 years, but others weren’t. He witnessed, firsthand, how the lack of planning for remote work adversely affected other businesses. Even businesses who did planning with great on-premises remote desktop and application capabilities couldn’t avoid the effects of regional disasters where blackouts took out local power or logistically prevented administrators from being physically present onsite. He learned business continuity planning must include a non-localized strategy for end-user computing (EUC). Regional disaster risks require cloud planning.
Regional disasters can have an immediate, and often devastating, effect on small businesses. For many small business owners, it’s even more challenging as the business can’t often recover without the owner physically being present to continue operations. Expanded local, on-premises virtualized desktop infrastructure (VDI), including compute, storage and network, is often short-sighted as the on-premises hosting facility could be rendered useless by a disaster. Additionally, global issues like the coronavirus pandemic affect the supply chain and availability of hardware components needed to expand on-premises VDI.
Logistically the dependence on local, on-premises VDI as your fallback, and the aggressive capital expenditures (CapEx) needed to scale rarely make sense for small businesses, compared to cloud solutions. Remote desktops running from the cloud, like WVD, or RDS on Azure, provide distributed, non-localized, scalable solutions that embrace cloud economics – pay as you go and rent, versus buy.
The cloud offers better economics, especially for short term needs where your usage may increase dramatically over a short span of time and then level back down to pre-established baselines. Cloud desktops assuage the need to over-purchase. Cloud economics allow you to rent only what you need with the added flexibility to scale up, and out, to demand.
The desired outcome Triada envisioned for G&D was to remove local dependence on physical compute, storage and network. They wanted to shift that risk to a cloud service provider, like Microsoft. Azure’s cybersecurity model and built-in disaster recovery services further reduced the customer risk. Since Azure was hosting the modern desktop the customer local endpoints didn’t require an upgrade. In fact, even older repurposed devices found new life as ‘thin clients’ – as did their mobile devices.
Raffi has noted that cloud connected endpoints have quantifiably lower support incidents – cost savings he passes back to his customers. Triada Networks evaluated multiple remote desktop options and chose RDS on Azure as the platform, with CloudJumper as the management and automation tool to enable remote desktops and applications for G&D. CloudJumper’s simple, non-intrusive SaaS solution allows Triada the granular control he needs in Azure, with powerful automation tools and pre-defined workflows from CloudJumper. CloudJumper’s SaaS model benefits enterprises and MSPs of all sizes with continual CloudJumper innovations delivered automatically through cloud updates.
“CloudJumper simplifies the process with a powerful tool where I can just work and CloudJumper can manage and automate my Azure infrastructure. The process that CloudJumper took us through was fantastic! Now we can onboard other customers into Azure ourselves,” said Raffi.
CloudJumper simplifies the process with a powerful tool where I can just work and CloudJumper can manage and automate my Azure infrastructure. The process that CloudJumper took us through was fantastic! Now we can onboard other customers into Azure ourselves.Raffi Jamgotchian, President of Triada Networks
G&D has the flexibility to be productive from their mobile devices while doing deliveries or when working in the warehouse to fulfill orders. They continue to serve the local community with the freedom to connect to remote cloud desktops at any time – and from any device. Cloud services minimize their overhead, apply consistent policy enforcement and keep costs low.
Small businesses benefit from forward thinking Managed Service Providers who offer solutions from cloud service providers, like Microsoft, and ISV solutions purpose-built for Azure, like CloudJumper. Our end user computing (EUC) industry thought leaders realize that business continuity planning isn’t complete without a well thought out strategy for cloud delivered desktops and applications.
Raffi Jamgotchian, President of Triada Networks
As the son of a mainframe programmer, Raffi Jamgotchian has been around computers since the age of seven. Raffi joined and then later ran a successful Bulletin Board Service (BBS) out of his bedroom while in High School prior to attending Rensselaer Polytechnic Institute and receiving a BS in Computer and Systems Engineering.
Raffi joined a control systems manufacturer and helped implement some of the largest distance learning and conference systems in the United States. In 1995, Raffi joined as a general IT technician and script writer for a mid-tier investment firm, then lead a team as the Director of IT Infrastructure for the New York region. During his tenure at the investment firm, he served as an advisor for emerging technology investments and managed many of the large-scale IT integration projects, including the first cybersecurity teams. Raffi has an MBA in Information Systems.
In the fall of 2008, in the middle of the financial crisis, Raffi saw an opportunity to service the small investment firms that were now cropping up. They needed the same technical, compliance, and cybersecurity expertise that larger investment firms experienced.
- Certified Information Systems Security Professional (CISSP) since 2005
- Past Councilman for the Borough of Northvale
- Past Board of Education member for Northern Valley Regional High School, Technology Committee lead
- Member of the Northern Valley Rotary Club
- Member of the US Secret Service Joint Electronics Crimes Task Force NY/NJ Chapter
- Member of the New York Infragard Chapter
- Past Advisor to the ASCII Group – the largest IT industry association
Triada Networks – A Managed Service Provider (MSP)
G&D Surgical Supply and Drug Company, Established 1951
A leading provider of platform independent remote VDI solutions, CloudJumper is trusted by MSPs with their most value asset – their customers. CloudJumper leverages platforms from the world’s leading public Cloud Solution Providers, like Microsoft Azure. CloudJumper empowers organizations to deliver enterprise grade connected digital workspaces, one remote desktop at a time.
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