- What is the Cloud Workspace® solution?
Cloud Workspace® is a next-generation virtual desktop that allows access to applications and data from any device, complete with Anti-Virus, monitoring, backup and disaster recovery, etc.
- Is there a Cost?
In the vast majority of cases, CloudJumper handles all costs associated with migrating your data. The cost for virtual desktop services may change and will be addressed as part of your migration.
- Will it impact my live data?
Effectively, no – the final data cut is done at night or on the weekend when users are not logged in and working.
- Will there be any downtime?
There will be no downtime as the final data cut is done at night or on the weekend.
- What is our role in all of this?
It’s small. Your involvement is basically limited to distributing updated login information (updated access methods, new username and password) and light testing. CloudJumper will remind you of the date you are migrating so that you can remind users to login with their updated information.
- What is involved in the migration?
CloudJumper will recreate your existing environment and migrate your data for you – all you have to do is some light testing of your applications and communicate exactly when you want your cut-over date to be.
- Does our IT person need to be available during upgrade in case of issues?
This is optional, but not required. Your IT person can be useful for distributing basic info for updated access methods and new usernames/passwords, but you do NOT need to have an IT staff member for this process or to be technical to forward the updated information to your users.
- Will the new platform be “self-explanatory” or will we need training to use it?
Cloud Workspace® is very similar to the virtual desktop services you’re using today. The only difference users will need to understand is the updated access methods available to them. However, CloudJumper’s Migration Team offers a basic training call for organizations prior to cutover if desired. These group conversations typically take 10 – 20 minutes – the new platform really is that similar.
- What is the impact of the new platform on our network?
There is no impact to your network.
- Will my printing still work?
Yes – CloudJumper solutions are always designed with printing in mind. If you can print from the device you have connected to your Cloud Workspace®, you won’t experience any issues.
- When will this happen?
You will be notified before this takes place. Your Migration Specialist will work with you to identify the right date to cut over and begin using the Cloud Workspace® solution.
- What if I need help?
As always, all users will have access to CloudJumper’s Customer Engineering team should they desire assistance before or after migration.