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What’s the Secret to CloudJumper’s Success? (Questions/Answers) Fri, Sep 7,18  

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To celebrate Labor Day, we’re taking this opportunity to share just how vital our staff is to both our and our partners’ success!

No doubt, you have heard that industry-leading, award-winning, unbeatable technologies come down to the “it” factor.  Maybe it’s offering the latest, greatest, fanciest, tech gimmicks.  Maybe it’s the lowest possible prices.  Maybe it’s technique deployed in the manufacturing process.

The truth? It’s all of those things and so much more, and at CloudJumper, none of it – none of it – would be remotely possible without our amazing staff.  All that really matters, in the end, are the people – we know that our success is a direct result of the quality of people we have on our team.

That’s why I’d like to take this opportunity, in honor of Labor Day, to tell you about my amazing staff.  First off, they’d be better described as a team than a staff, because in general, every single one of them is working in service of a singular goal. That is, not just for CloudJumper to succeed, but for our many partners and their end customers to succeed as well.

That’s key – if a staff member is just thinking about working toward their paycheck every two weeks, they’re obviously not focused on the right idea, are they? Similarly, if a company – regardless of the services they offer or the solutions they sell – is only interested in their own success, then it’s missing the point too.

The partner’s success is integral to our success, and our team knows that.

How Does The CloudJumper Team Contribute To Client Success?

Put simply? They work very, very hard.

Let me give you an example – just recently, we identified a problem with a data center vendor that needed to be addressed immediately. Now, while it hadn’t, at that point, affected any of our partners or their end customers, if left unchecked eventually, it would have.

In order to act quickly, we arranged for a conference call at around 8:00 PM, which called for seven or eight CloudJumper team members to attend. At that time, they’d normally be at home, not thinking about work, spending time with their spouses and families.

But because the situation called for it, we had everyone we needed on the call, brainstorming a way to solve the problem, implement a backup plan, and ensuring it wouldn’t happen again.

This is just one example of the ways in which our team goes above and beyond to make sure that our partners are taken care of. This is an invaluable culture, and I’m so proud to be a part of it.

How Does CloudJumper Build A Culture Of Success?

We have a couple of jokes around here about our team’s intense commitment to partners – “no job is not your job” and “no hat is too unimportant for you to put on.”  This is the idea that for anyone on our team, no matter what kind of authority they have or purview they are working within, if they see a need, they make sure it is addressed.  This could mean something as simple as a managing director noticing the staff kitchen trash bin is full and taking the time to empty it themselves.

On the other hand, it could be a more major issue, such as the example above when our team members, outside their normal working hours, stepped up to solve a problem.

A winning culture like this is built from both the ground up and top down. It’s encouraged by those highest up in our hierarchy and those who are joining us today. In fact, it begins in our hiring process, where we ensure to only invest in new Associates who we believe are with us to contribute to partner success.

Remember when I said Associates shouldn’t just be thinking about their paycheck? That’s a part of it too. Many members of our team are not paid on an hourly basis, and so they’re not taking on extra work in order to rack up more billable hours and score overtime.  They volunteer to do the work, because they know it’s good for the organization, which is good for the partners, and, in turn, good for the end customer.

When something needs to be done, our team makes sure it gets done. They don’t get paid extra; instead, they get rewarded with the positive effect it has on CloudJumper and our network of partners and end customers – but isn’t that enough?

It should be – when you have the right team (and I’m proud to say we do), further success for our partners is the beginning and end of everything you do.

I hope everyone had a happy Labor Day, that you got to take some time with family!  Remember, the whole time you were off, we had your environment backed up, protected and cared for.  Now, let’s get back to work!

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